Terms of sale
1. Scope
These terms govern sales made on hospitalityprint.online by Organizen (SASU, RCS Thonon-les-Bains 932 373 228, 2 Chemin de Thony, 74500 Evian-les-Bains, France).
2. Products
Every item is printed after the order is placed. Nothing is held in stock. The visuals shown are the motifs actually printed; the finished piece may vary slightly with the material.
3. Prices
Prices are shown in US dollars on this English shop and in euros on the French shop. VAT not applicable, article 293 B of the French tax code. Shipping is calculated at checkout and added to the listed price.
4. Order and payment
Payment is by card through Stripe Payments Europe. Organizen never has access to card data. The order is firm once payment is confirmed.
5. Lead time and shipping
Production then dispatch within five to ten business days depending on the product, shipped from the European Union. Delivery to the countries listed at checkout. Customs duties outside the European Union are paid by the recipient.
6. Right of withdrawal
Consumers have fourteen days from delivery to withdraw without giving a reason, under French consumer law. Return shipping is at the customer's expense; refunds are issued within fourteen days of receiving the item back.
Exception: personalised runs made to the customer's own specification (a venue name, a supplied motif) are excluded from the right of withdrawal. Items from the standard Trade collection are not excluded.
7. Faulty or wrong items
Any item that arrives faulty, wrong or damaged is replaced or refunded at no cost. Send a photo to [email protected] within fourteen days of delivery.
8. Complaints
Write to [email protected]. European consumers may also use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).
9. Governing law
French law applies.